Our Level 1 Technical Support service delivers prompt, entry-level IT assistance for resolving routine issues and performing basic maintenance. This service is ideal for handling common technical problems, providing first-line troubleshooting, and ensuring minimal downtime for end users. Support is delivered by skilled technicians who can quickly address issues or escalate to higher-level support when necessary.
Service Scope:
Workstation and peripheral troubleshooting (PCs, laptops, printers, scanners)
Software installation, updates, and basic configuration
Password resets, account unlocks, and user profile support
Network connectivity troubleshooting (wired and wireless)
Email setup and troubleshooting
Basic security guidance for end users
Escalation to Level 2 or Level 3 support when required
Service Delivery: Remote or onsite (availability based on location)
Billing: Hourly rate, billed in 15-minute increments
Support Level: Level 1 – first-line technical support
Use Cases: Routine IT issues, temporary coverage, non-contracted support needs
